Shipping policy
Order Processing
After your payment is verified, it will take 2-4 business days to process, pack and ship your order. This does not include weekends or holidays. If you place an order after 2 pm EST on a Friday, your order will likely be shipped out on the following Monday. Please note that orders cannot be tracked after sixty (60) days, so claims of non delivery will be considered on a case by case basis.
Shipping Options
Unless otherwise specified, your order is shipped directly from our warehouse in Kentucky or Florida.
| Country | Standard Shipping | |
| US | USPS First Class Package Delivery within 2-10 business days |
|
| Canada |
USPS First Class Package Delivery within 5-15 business days |
|
| Australia | USPS First Class Package Delivery within 10-20 business days |
|
| Europe |
USPS First Class Package Delivery within 10-20 business days |
|
| Other Countries |
Not available at this time |
Shipping Information for Subscriptions
Customs & Import Charges
Customers living outside of the US may incur additional charges when the package arrives at the destination country. You may be liable for import duties, customs and local sales taxes levied by the country you reside in. Payment of these fees is necessary to release your order from customs. The grand total of your order as displayed on the checkout does not include any additional duties required.
- For all other shipping options, customer assumes responsibility of any applicable fees upon delivery.
Greenfield Botanics, LLC has no control over customs and other local taxes and we can't tell you exactly how much you will be charged as these taxes vary widely depending on the country you are situated in.
We are not international trade or tax lawyers. We recommend contacting your local customs office for more information before placing your order.
Shipping Time Estimates
Please be aware that all delivery times are estimates only and not guaranteed by Greenfield Botanics, LLC or by the shipping company. The order processing time (to pick and pack your order) may also affect when you actually receive the product. If you need an item by a certain date, please order early to avoid disappointment.
Wrong Address (Return to Sender)
If an order is returned by the shipper because they could not deliver to the address you provided, we will issue a refund when we receive the return. Any shipping charges (to and from) and applicable taxes & fees (that we have to pay to receive the return) will be deducted from your refund. In some cases, this may result in little or no refund to be issued.
Refusing Delivery (Return to Sender)
If order is returned by the shipper because you refused delivery, we will issue a refund when we receive the return. Any shipping charges (to and from), applicable taxes & fees (that we have to pay to receive the return) will be deducted from your refund. In some cases, this may result in little or no refund to be issued.
Tracking Your Order
You should get an order confirmation email when you place your order. Please contact if you do not get a confirmation email. The order confirmation email has a link to your to your personal Order Status page which has updated tracking information. We strongly recommend that you track your order in case of mis-delivery to a neighbor's mailbox.
My tracking says that my order was delivered, but it wasn't.
USPS "delivered date" is usually the cause of this confusion. USPS systems mark an order as "delivered" when the package is scanned at your local post office. Depending on the staffing at your local post office, your mailman might not be able to put the package in your mailbox that same day. So please allow 1-2 extra business days (depending on where you live) after the "delivered date" to receive the package. If you have not received it by then, please check with your mail carrier and your neighbors! If you have not received your order with 1-2 business days after being notified of delivery please contact customer service at info@greenfieldbotanics.com.